TumblerValley Return Policy
TumblerValley accepts returns on damaged or incorrect items within 7 days of delivery. We do not accept returns for change of mind or wrong size or color selected at the time of ordering.
What we accept returns for
What we do not accept returns for
How to raise a return request
Record a short video when you open the package in front of the courier. This is your proof if the item is damaged or incorrect.
Contact TumblerValley on WhatsApp within 24 hours of delivery. Send your order number and photos or video of the issue.
TumblerValley will review your request and confirm whether it qualifies. If approved, we arrange a pickup of the item at no extra cost to you.
Once we receive the returned item and verify the issue, we send a replacement or arrange a refund within 3 to 5 business days.
Need to raise a return?
Contact us on WhatsApp with your order number and photos. We respond during business hours, Saturday to Thursday, 11am to 8pm.